Research of passenger-perceived service quality of urban public transportation system

Chunxia Zhu; Kuan Wang; Tiying Wang

doi:10.1117/12.2683840

14 June 2023 Research of passenger-perceived service quality of urban public transportation system

Chunxia Zhu, Kuan Wang, Tiying Wang

Proceedings Volume 12708, 3rd International Conference on Internet of Things and Smart City (IoTSC 2023）; 127082I (2023) https://doi.org/10.1117/12.2683840
Event: 3rd International Conference on Internet of Things and Smart City (IoTSC 2023）, 2023, Chongqing, China

Abstract

Given the imperfect and non-comprehensive situation of the domestic evaluation system on the transportation service quality level, this article will take urban public transportation as the research object, from the perceived services level of passengers, aim to construct an evaluation system regarding urban public transportation service level. To explain the applicability of the result, the survey data obtained from the investigation are thoroughly analyzed in terms of their reliability and validity. A further evaluation is also conducted on the level of public transportation service in urban using the analytic hierarchy process.

Citation Download Citation

Chunxia Zhu, Kuan Wang, and Tiying Wang "Research of passenger-perceived service quality of urban public transportation system", Proc. SPIE 12708, 3rd International Conference on Internet of Things and Smart City (IoTSC 2023）, 127082I (14 June 2023); https://doi.org/10.1117/12.2683840

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