Requirements for designing service management systems in an Open Service Market

Vincent P. Wade; W. Donnelly; J. Hall

doi:10.1117/12.261244

13 December 1996 Requirements for designing service management systems in an Open Service Market

Vincent P. Wade, W. Donnelly, J. Hall

Proceedings Volume 2953, Broadband Strategies and Technologies for Wide Area and Local Access Networks; (1996) https://doi.org/10.1117/12.261244
Event: Advanced Imaging and Network Technologies, 1996, Berlin, Germany

Abstract

The introduction of the European Open Service Market will place greater emphasis on the design and development of services which can co-operate to provide end-users with integrated customizable end-to-end services. This is increasingly evident in the growth in sophistication of customer service requirements. This paper examines the trends and evidence which underlie the development of service management systems for such a market. The paper proposes a design approach which focuses on the inter-domain aspects of service management and presents the development of an example enterprise mode for management for tele- educational services.

Citation Download Citation

Vincent P. Wade, W. Donnelly, and J. Hall "Requirements for designing service management systems in an Open Service Market", Proc. SPIE 2953, Broadband Strategies and Technologies for Wide Area and Local Access Networks, (13 December 1996); https://doi.org/10.1117/12.261244

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